What form of payment do you accept?
I accept cash, checks, and Venmo. I do require a non-refundable initial down payment of 50% of the rental and delivery cost and a refundable Damage Waiver equal to 10% of your rental order and final payment will be due 30 days before the event.
I gotta have it! What should I do?
Visit our Rentals page and explore the many rental options! Create your wishlist and reach out to check on availability and to request a quote.
Oops! I damaged it! What happens?
Normal wear & tear: small nicks, small spots, small scratches, etc. is included in the cost of your rental. However, accidents happen. You are responsible for gross mishandling or negligence of our rentals, including careless packing for transport, damage from inclement weather, or rentals & equipment not returned. Any irreparable or unreturnable items will be charged at five times the rental fee. Damage Waiver is collected at time of reservation to cover repairs & replacements.
I only need a few things. Do you require a minimum?
We require a minimum order of $50 in rental items (plus delivery fees). If you don't see what you are looking for to reach the minimum order, let us know and we will do our best to find the rental items you are looking for!
Do you deliver and pick up?
At this time we are operating out of our home and are requiring all items to be delivered and picked up from your venue. Location must be within 50 feet of parking area, and we will coordinate times to deliver/pick-up upon confirmation of order.
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Do you offer any discounts?
We offer a 10% discount to military/veterans and first responders. Mention this discount when you contact us regarding which items you would like to rent, and provide proof (such as ID card). We appreciate your service!
We have a few more questions before getting started. Can we call or email you to discuss this further?
Yes! Please feel free to call me at 920-723-7034 or email me at KTElegantEventsCo@gmail.com at any time.
I want the DIY look but have no time. Will you create my custom ideas for me?
Sure can! We will give you a Custom Project Quote for your custom ideas. Pricing is based on the size and scope of the custom project, and will also be impacted by the potential for future rentals.
I’m claiming them for my event! So how long can I keep them?
We'll have your reserved pieces packed & ready one-two days prior to your event. Have them delivered a day or two before your event, and have them picked up a day or two after! Our pricing is per event, not per day, for your convenience! Please inquire for extended rental rates longer than four days.
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So many pretty things to choose from! Can I change my mind?
Yep! Excluding custom orders, order changes can be made but we don't give refunds or credits. Although we’ll try to accommodate any last-minute changes (i.e. within 14 days), we reserve the right to charge a Rush Fee, especially for items requiring prepping or packing.
Can we make an appointment to see the rental items?
At this time we are operating out of our home and are not offering in-person appointments to see the rental items. We are happy to provide additional pictures, measurements, or video chat if needed! We are happy to mock-up designs and ideas to share with you during the planning of your event!
How far will you deliver?
We are located in Southeast Wisconsin (Racine area), and will typically stay within a 30 mile radius. If you're a little further, reach out for a delivery quote! Pricing is based on location, delivery and retrieval times, and the quantity/size of items rented.
How far ahead should I plan?
As soon as you have your date(s) & venue/location! Booking as early as possible gives you the advantage with the most availability for decor.
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Can I combine my decor with your decor?
Of course! But keep good notes of whose goes where so all make it back to the right home. This will help you avoid replacement fees.
It’s down to the wire and I need some things! Can you help me?
No worries! For last-minute/month-of inquiries, just contact us ASAP. But keep in mind: we & our decor are quite busy during peak season with limited availability so advanced reservations are recommended. Although we’ll try to accommodate any last minute requests (i.e. within 14 days), we reserve the right to charge a Rush Fee, especially for items requiring prepping or packing.
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Do you offer set-up services?
We do offer set-up services for an additional cost of $50 per hour (with a one hour minimum). We have limited availability, so make sure you check into it early.
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How do I submit my wishlist?
Create a list of what you are hoping to reserve for your event, and send us an email, fill out the contact form, send a text, or give us a call! We will work with you to determine availability and provide you with a price quote.
What if I can’t find what I am looking for in your inventory?
If you’re looking for something we don’t have, but would love to rent… give us a shout! Many items in our inventory are waiting to get their headshots taken for the website, so there’s a chance we might have what you need. We also will jump at the chance to produce custom rentals as long as it fits our style, too.
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